Reserving Rental Items
You’re encouraged to talk with us early in your event planning to ensure availability of the items you’d like to rent. Once your contract is signed and your deposit is paid, we will guarantee availability of the items you’ve selected.
All rates are quoted based on a one-day event. Weekends are considered a one-day rental. Please call us for a customized quote for longer term rentals. Prices are guaranteed once you’ve signed a rental contract. However, prices quoted by phone or via our website are subject to change.
We accept all major credit cards for your required deposit when making a reservation. Your balance will be charged to your credit card before delivery is complete. For in-store pick up, we welcome all major credit cards and require a valid driver’s license.
Damage Waiver is an optional service we offer to relieve the renter of liability for accidental damage to rented items. It is available for 10% of the rental amount and is non-refundable.
Preparing Rental Items for Pick up or Return
Clients often ask about what is required before returning food service items, including dishes, glassware, flatware, concession machines, grills, stoves, and related items. Please return these items rinsed food free. Linens should be placed in the bags we’ll bring you with your order.
Changes and Cancellations
In most cases, we can accept changes to your contract up to 24 hours before your scheduled delivery or pick up time, at no cost to you. But because we take great care to ensure that all items are cleaned and prepared for each customer’s use, we cannot issue a total refund on any unused item that has left our warehouse. Should you decide you do not need an item within 24 hours of your scheduled delivery or will-call pickup time, a 50% restocking fee will apply. Tent rentals and other special items have additional cancellation policies. Our customer service team will be happy to review all of our policies with you.
Our courteous and experienced delivery team takes great care with each delivery. When your order is placed, we will review the details of your delivery, including how the event site needs to be prepared in order for your items to be delivered. We will also review our set-up and take-down procedures so that you’ll know what to expect both before and after your event. Please remember that items rented from All Occasions are your responsibility from delivery through pick up. Extra services, including chair and table set-up and take-down, and delivery or pick-up at specified times, are available for an additional fee. Please click here for more detailed information regarding Cincinnati delivery/pickup and click here for Louisville delivery/pickup. Our event consultants can provide a quotation based upon your individual needs.
Self-Serve Pick-up of your Rental Items from our Facility
You are welcome to pick up and/or return most items from our Evendale facility, at no additional cost. Our will-call area is open Monday through Friday from 9 am to 3 pm. You may pick up and return items at any time during these hours.
Missing Items/Items Not Returned
All rental items are counted at delivery to your site and at pick up from your site. We will make every attempt to locate all items and will promptly notify you if any are missing. Should an item not be returned at the end of the rental period, you will be charged the replacement cost for the item. Should you later find that item, and return it to us in good condition, we will be glad to refund this charge.
There are several inventory items (flatware, glassware, china and napkins) that are available in certain quantities rather than by the piece. These quantities range by product and are listed under each applicable item in our online product catalog. This allows for better tracking of item availability through the use of full rack ordering, and also keeps the product in sanitized condition.
P&P (prep and process)
Applicable to each rental order, the 10% prep and process fee is applied to each rental item according to the essential labor needed to get the item ready for rental. It is necessary to help us continue to achieve high levels of customer service and product quality.
Rental Order Minimum
As we continue to adapt to labor shortages and the challenges associated with allocation of our labor resources, we have implemented a $500 order minimum for both will-call and delivery orders. The $500 order minimum is reflective of the total of rental and labor services, as well as tax and damage waiver.